Frequently asked questions

ORDER

• What is the status of my order?
  
  You may check the tracking of your order received by email, you may also send an email at wholesale@madamsew.com, do a live chat on the Madam Sew Wholesale website or call us at 1844-284-5336 for further assistance.

• I haven't received my order yet. What can I do?
  
  Check the tracking of your order first. The tracking number will be in the email shipping confirmation that was sent a few days after you ordered. 

• What are your minimum orders?
  
  They are no minnimum order value. Each products have minimums of 6 item.

• Do you offer bulk discounts?
  
  We do offer bulk discounts on large amounts of a single item. Please get in touch with our wholesale team at wholesale@madamsew.com for more information.

WEBSITE

• What are my payment options?
  
  We accept Visa, Mastercard, American Express, and Discover. You can also pay via ACH at checkout. If you wish to pay by check please get in touch with our wholesale team.

• How do I place an order?
  
  You can order through our website. You can also email orders to us at wholesale@madamsew.com. If you need to call in an order you can call it in at (719)318-4327

• Do you offer any sort of payment terms?
  
  Currently we do not offer payment terms.

PRODUCT & STOCK

• Do you offer all Madam Sew products for wholesale?
  
  We do not currently offer all Madam Sew products for wholesale. We are adding items as quickly as we can though.

• Some items are pre-order. What does that mean?
  
  These are new items that we are launching and are waiting on them to arrive at our warehouse. As soon as they arrive we will go live with those items and you will be able to order them.

• Can I request an item be added to the wholesale website?
  
  Absolutely. We love getting customer feedback and will always take suggestions into consideration!

• How often are new products added to the wholesale program?
  
  We are currently trying to launch new products in batches every couple of months!

• What happens if a product is out of stock?
  
  We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have it back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock and will also notify you via email.

• Does Madam Sew carry product liability insurance?
  
  Yes we do. If you need a copy of our product liability insurance please reach out to us at wholesale@madamsew.com

SHIPPING & DELIVERY

• Something is wrong with my order (missing items, broken items, wrong items)?
  
  Please get in touch with our wholesale team at wholesale@madamsew.com and we will correct your order right away!

• What are shipping options?
  
  Everything we ship is shipped via USPS or UPS depending on the size of your order. Most wholesale orders will ship via UPS Ground.

• Do you ship to AK, VI and HI?
  
  Yes we do! Please get in touch with our sales team at wholesale@madamsew.com to complete your order.

• Where do orders ship from?
  
  All orders ship from our warehouse in Conover, NC

• How long does fulfillment take?
  
  Most orders will ship from our warehouse in 2-5 business days. During our busy seasons though it could take as long as 8 days.

• What is my tracking number?
  
  You should have receive and email with your tracking number, otherwise please do not hesitate to contact wholesale@madamsew.com

RETURNS

• What is the wholesale return policy?
  
  We have a 30 day return policy on any items with a manufacturer's defect.

• How are returns processed?
  
  Please get in touch with our wholesale team at wholesale@madamsew.com. They will help process a refund for that item.

• If I have any questions about returns, who should I contact?
  
  If you have any questions about what can be returned or if it is a manufacturer’s defect please contact us at wholesale@madamsew.com.

 PRICING

• Do you have a MAP policy for Madam Sew Products?
  
  Madam Sew maintains a strict Minimum Advertised Price (MAP) policy. Resellers are free to sell our products for whatever price they choose, but are required to maintain MAP in all advertising, print, web, and media exposure. We do not have a MAP limit for products sold in stores. Our MAP policy for online sales is the product's MSRP, unless otherwise told. Madam Sew may, at its own discretion, may stop supplying product to any retailer to be found in violation of the MAP policy.

• Can we sell Madam Sew products online?
  
  Yes you can! Just make sure to please follow the guidelines listed in our MAP policy for online sales.